RETURN POLICY
We aim to maintain a balanced and consistent return policy.
Return Period
Return requests must be initiated within 14 calendar days of delivery confirmation.
Eligibility Requirements
To qualify for a return:
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Item must be unused
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Item must remain in original packaging
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Item must be in resalable condition
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Proof of purchase must be provided
Items Not Eligible for Return
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Clearance or final sale items
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Customized or special-order products
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Items showing signs of use or alteration
Return Procedure
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Contact service@primebiog.com
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Provide your order number and reason for return
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Await return authorization instructions
Unauthorized returns may not be accepted.
Refund Process
Refunds are issued to the original payment method within 5โ10 business days after inspection and approval.
Original shipping costs are non-refundable unless the return results from a confirmed fulfillment error.
Return shipping costs are generally the responsibility of the customer unless otherwise specified.